Refund policy

Refund & Return Policy

All sales are final unless an item is proven to be not authentic.

We carefully inspect all items before shipping to ensure authenticity and quality.

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Refunds

Refunds are only issued if an item is proven to be fake or misrepresented.

If a refund is approved:

• Credit card, Affirm, Klarna, or Afterpay processing fees are non-refundable.

• Refund processing may take 3–5 business days depending on the payment provider.

KC Gold Collection LLC is not responsible for payment processing fees charged by third-party providers.

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Exchanges

We do not offer exchanges unless an item is verified to be not authentic.

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Order Cancellations

Orders cannot be canceled once payment has been processed.

Deposits and payments made toward orders are non-refundable.

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Layaway Orders

For layaway purchases:

• Customers must follow the agreed payment schedule.

• Failure to make payments by the due date may result in a late fee of $1 per item per day.

• If the order is canceled, all deposits are forfeited.

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Remaining Balance When Items Arrive

If a balance remains after items arrive:

• The remaining balance must be paid within 3 days.

• Late payments will incur a $1 per item per day late fee.

• Deposits are non-refundable if the order is canceled.

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Lost or Damaged Packages

Shipping insurance is optional and recommended.

Standard shipments include $100 insurance coverage only.

If a package is lost, claims must be filed through the shipping carrier or insurance provider.

KC Gold Collection LLC is not responsible for lost or stolen packages once shipped.